Posts Tagged ‘audiology’

Consumer Protection Laws & Regulations for Hearing Aid Purchases

October 12th, 2011

By Crystal L. Chalmers, Au.D.
Doctor of Audiology
North State Audiological Services
15 Jan Court
Chico, CA 95928
(888) 844-7024
Follow North State Audiological Services | Facebook | Twitter | Youtube
www.nsaudiology.com

Here in California – as in many states – purchasers of hearing aids are afforded protections under state laws and regulations administered by the Department of Consumer Affairs (DCA) through the Speech-Language and Audiology and Hearing Aid Dispenser Board (SLPAHADB).

The SLPAHADB was formed on January 1, 2010 by combining the Speech Language Pathology and Audiology Board with the Hearing Aid Dispensers Board.  Previous laws and regulations remain virtually unchanged except that audiologists are no longer required to hold dual licensure for practicing audiology and dispensing hearing aids.

Audiologist & Ear Doctor, Dr. Crystal Chalmers, Chico, CaliforniaThis board’s mission is ensuring the competency and fair practices of hearing aid dispensers.  It does so by providing licensure through testing, ethical guidelines, boundaries for advertising practices, and acts as a vehicle for consumer complaints, ultimately providing enforcement and disciplinary functions.

While political discussion in the media about government intrusion in our lives is a hotbed topic, consumer protection laws are generally an accepted interaction between the citizenry and government.  Who wants to buy poisonous food, cars that don’t run, or housing that collapses in the slightest breeze, to name just a few examples?

Why should it be any different with hearing aids?   Purchasers have a right to expect fair and honest treatment as well as professional expertise from those they seek help.  It could be argued that hearing aid purchasers – many of whom are our senior citizens – should receive an added degree of protection as many of our laws are designed to protect us as we age beyond our more active years, and thereby tend to rely on the care and guidance of those who are younger.

While all the laws and regulations are too lengthy to list here, these are several of the most important.  For the full listings, visit the SLPAHADB website at www.speechandhearing.ca.gov

  • 30 Day Warranty  – The “Song-Beverly Consumer Warranty Act” provides a 30 day warranty on all new and used hearing aids.  If the hearing aid is not specifically fit for the buyer’s particular needs, the device may be returned to the dispenser within 30 days of the of the date of the actual receipt by the buyer or completion of fitting by the seller, whichever occurs later.  If the buyer returns the device the seller must either adjust or replace the device or promptly refund the total amount paid.

It should be noted that while many dispensers advertise things like “30 day risk-free guarantee” they are merely staying within the state mandated minimum trial period of 30 days.  My professional opinion is that for many purchasers, 30 days is too short as it does not allow enough time for the brain to get used to hearing again.  In my practice, I offer a 75 day trial period in order to make certain my patients have all the time they need to be successful.

  • Mail Order & Internet Sales  – California law provides that mail order/Internet hearing aids may only be purchased through a dispenser licensed in California.  The law also states that that when hearing aids are purchased by mail order/Internet, there must be no fitting, selection, or adaptation of the instrument and that the seller must not give any advice with respect to the taking of an ear impression(s). Anyone contemplating this avenue should be aware of potential risks as to work effectively, hearing aids must fit correctly.  If a sale doesn’t involve personal contact between the dispenser and buyer, it is difficult to assume that proper fitting and follow-up care could occur.
  • In-Home Contracts & Cancellation Rights – If you sign a hearing aid purchase contract in your home, federal and state laws allow you to cancel it for any reason by midnight of the third business day after you signed the contract.
  • Advertising Guidelines –  Did you know that in California, hearing aid dispensers are not licensed to perform diagnostic hearing evaluations (only audiologists are licensed to do so) and are therefore not allowed to charge a fee for “testing”?  That is why they advertise “free” tests, BUT they must state that the “test” is “to determine if you could be helped by a hearing aid.”

No one selling hearing aids in California can refer to themselves as a “specialist” without including the title “hearing aid dispenser”, nor can anyone refer to certification by putting a bunch of letters after their name.  For example, this listing: “John Doe, NB-HIS” is unlawful.  The correct listing should be:  “John Doe, Hearing Aid Dispenser, Lic. No. XXXX, NB-HIS, Certified by the National Board of Certification in Hearing Instrument Sciences”

Have you ever received one of those “rebate coupons” that resemble checks as part of a direct mail solicitation?  It is a violation to send those to anyone living in California.

And finally, no California licensed hearing aid dispenser can use the terms “doctor” or “physician” or “clinic” or “audiologist” or any derivation thereof, except as authorized by law.

These are just a few of the consumer protections for purchasing hearing aids.   I urge you to be good consumers by getting the facts and educating yourself about where you stand and whom it is that you are considering doing business with.  You’ve worked hard all your life and deserve to be treated fairly, professionally, and with what is in your best interest  …. Because hearing is a wonderful gift!

About the writer:  Crystal Chalmers, Au.D., is an AudigyCertified™ Doctor of Audiology, the owner of North State Audiological Services in Chico, and a member of AudigyGroup, the nation’s largest member-owned association of independent hearing care professionals.

Since 2006, AudigyGroup has interviewed over 5,000 of the 18,000 audiologists in the United States, yet has selected only 200 to be members in this elite association. AudigyCertified™ is a trade-mark of AudigyGroup, LLC.

To learn more about Dr. Chalmers, her practice, and AudigyGroup visit online at www.nsaudiology.com

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Posted in Assisitve Listening Technology, Assistive Listening Device, Au.D., Audigy Group, AudigyCertified, Audiologist, Audiology, Chico, Crystal Chalmers, Digital Hearing Aids, Digital Hearing Devices, Doctor of Audiology, Earmolds, Hearing, Hearing Aid, Hearing Aids, Hearing Care, Hearing Device, North State Audiological Serivces

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Sharpen Your Listening Skills

August 3rd, 2011

By: Suzanne Yoder, Au.D.
Doctor of Audiology
HearWell Center
2400 Ardmore Blvd., Suite 401
Pittsburgh, PA 15221
(412) 271-3002
Follow HearWell Center | Facebook | Twitter
www.hearwellcenter.com

Auditory training is a term you will probably only hear in an audiology office or perhaps a school. But it is important for people with hearing loss to know that they can train their brain to hear and listen. Our brain is always searching for sounds whether or not we focus on the sounds and this is called “hearing”. Attending to and focusing on a sound, causing more parts of the brain to react is called “listening.” People who have hearing loss often stop working at listening because it is too difficult and causes fatigue or frustration. Unfortunately this leads to more communication problems due to the combined effect of hearing loss and diminished listening skills. Though anyone can benefit from the practice of using and strengthening listening skills it is more important for those who are hard of hearing.

When it comes to hearing loss and hearing aids, most hearing aid users look to the device to make communication better and though hearing aids can improve hearing, they cannot improve listening. Instead, hearing aid users should strive to be “patients of hearing health care” and look for solutions to improve hearing and listening. This can be accomplished by using any and all devices needed to support hearing as well as therapy and exercises for listening. The highest level of satisfaction with hearing aids comes from following the audiological recommendations in full and accepting that learning to hear and listen again is a process that requires motivation and time. Research in audiology reveals over and over again that hearing care is not a simple thing. The audiology degree is a testament to this fact. For example, an audiology student will spend 8 years in college, earn two or more higher education degrees and perform thousands of clinical hours with patients. Still many people price check for hearing aids believing they are making a technology purchase instead of looking at the professional behind the technology and the service that comes with learning to hear and listen.

Dr. Suzanne Yoder, Au.D. | Doctor of Audiology | Pittsburgh, PAAUTHOR’S NOTE
I’ve been on both “sides of the fence” so to speak. I am a hard of hearing consumer and user of hearing aids. I grew up with hearing loss in both ears and have used hearing aids in both ears as long as I can remember. I am also a doctor of audiology and the owner of HearWell Center in Forest Hills (independently owned private practice). Educating patients is very important to me and I invite you to visit our website for more information.

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Musically Trained Ears & Learning to Hear with Hearing Loss

July 21st, 2011

By: Suzanne Yoder, Au.D.
Doctor of Audiology
HearWell Center
2400 Ardmore Blvd., Suite 401
Pittsburgh, PA 15221
(412) 271-3002
Follow HearWell Center | Facebook | Twitter
www.hearwellcenter.com

Professional and highly skilled musicians have taught researchers in audiology and hearing science that the ear can be trained with practice. The studies have uncovered that musical training creates more activity in the brain of the listener to help sort wanted sounds from unwanted sounds. Research further demonstrated that musicians have a listening skill that is helpful not only in musical applications but in other real world listening situations such as hearing in noise. Noisy environments are challenging for every listener. Normal hearing individuals will understand between 60-70 % of speech in the presence high noise levels. Good listeners will employ a number of skills in order to understand speech in noise including filling in the blank when a word is not heard, watching for visual input (lipreading and gestures), standing closer and leaning in towards the speaker. With these skills a good listener, even in noise, will be able to follow conversations fairly well.

Noise is naturally disruptive to understanding speech and more so in individuals with hearing loss. Most hearing disorders are a result of permanent damage to the delicate structures of the inner ear including the cochlear hair cells. The more severe the loss, the more damage there is to these hair cells leading to increasingly distorted and muted sound signals to brain and a loss of specificity for speech. Therefore, individuals with hearing loss who wish to communicate verbally must learn additional coping and listening skills to offset this specificity loss.

Hearing aids and assistive listening devices are very important for treating hearing loss but they are not the only treatment necessary for learning to hear again. Since most people delay getting hearing aids for years the consequence is an under-stimulated auditory system. People with long standing, untreated hearing loss become accustomed to not hearing and consequently, not listening. This is not a surprise since it is hard work to listen when you can’t hear and people with untreated hearing loss often withdraw from communication limiting their opportunities for practice. Wearing hearing aids does not mean the brain will instantly remember how to hear and listen. Hearing aids will return audibility for sound but it takes time to adapt to new sounds and it takes time to learn to listen again. Audiologists are trained to help people in both areas with counseling and follow up being the most important aspects of the hearing aid selection and fitting process. New hearing aid users need to be closely monitored on their progress with hearing devices as well as counseled on auditory training programs when needed.

Hearing aid success varies widely and not all listeners are created equal. The most successful hearing aid wearers are those that educate themselves about the adaptive process behind using hearing devices and take on the task of improving their listening skills by doing auditory training exercises. With all that we’ve learned in research with musicians, it is apparent that the ear can and should be trained to help compensate for loss of hearing sensitivity. Thanks to musicians and the researchers in the field we have the tools and resources to make this possible.

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Posted in Audiologist, Audiology, Auditory, Ears, Hearing Aids, Hearing Device, Hearing Science, Hearing Sensitivity, Listening Situations, Musicians, Normal Hearing, Uncategorized, Untreated Hearing Loss

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Baby Boomers: The Next Generation to have Hearing Loss

April 15th, 2011

By Crystal L. Chalmers, Au.D.
Doctor of Audiology
North State Audiological Services
15 Jan Court
Chico, CA 95928
(888) 844-7024
Follow North State Audiological Services | Facebook | Twitter | Youtube
www.nsaudiology.com

For many of you between the ages of 46 to 64, your time is coming.

Time, that is, to experience what so many of your parents and grandparents came to learn of fist hand: hearing difficulties caused by exposure to excess loud noise.

The “Baby Boomer” generation – those Americans born between 1946 and 1960 – accounts for some 76 million of us in the Untied States today and at least 15 percent of Boomers already have hearing loss.

This is a far cry from the previous 2 generations, who typically did not show symptoms of hearing loss until they were in their 70’s and 80’s.  Indeed, when I was an audiology student at Minot State University earning my Master’s of Science degree I was taught that only men in their 70’s and 80’s got hearing loss.

What has changed?  Our world is now much, much louder.

An Unprecedented Century

Prior to the Industrial Revolution of the 1890’s, relatively few Americans were exposed to loud noise.  At the turn of the 20th Century, much of our population inhabited rural areas with males working in non-mechanized agriculture and females involved in homemaking chores, which they performed by hand.  There were no vacuum cleaners or food processors.

However, with unprecedented technology, mechanization, and involvement in two World Wars, the US population got its first dose of exposure to excessive levels of loud noise.

Still, the field of audiology – born of the technological research in sonar for the Navy in WWII  — was in its infancy in the 1950’s and was relying on the only set of data on hearing loss available till then, which was testing conducted at the 1939 World’s  Fair in San Francisco.

But a funny thing happened.  That data was proven wrong when, in the mid 1980’s women in their 60’s started showing up in audiologist’s offices across the country with identical hearing loss of their male counterparts.

Audiologist & Ear Doctor, Dr. Crystal Chalmers, Chico, CaliforniaWho were these women and why, for the first time in recorded history, were they suddenly experiencing hearing loss?  She was, in fact, the “Rosie the Riveters” of WWII: those young American women who, with all the men serving in the armed forces, went to work in the factories and shipyards providing the “Arsenal of Democracy” with much needed war effort labor.  These women built the Liberty ships, Sherman tanks, and B-17 bombers used to defeat the Axis Powers …. And got themselves a hefty dose of impaired hearing in the process!

Post War Boom

After victory in WWII Americans got busy in the greatest economic surge in human history … and had babies.  Lots of babies.

And as those babies grew into young adults in the 60’s and 70’s a flourishing American economy provided them with all sorts of loud recreational activities.  From rock concerts to ski boats to hot rods to stereo systems, Americans got a steady diet of loud noise long before subsequent research showed the direct correlation between the noise and hearing loss.

Early Hearing Aids: Low-Tech = Bad Reputation

Parents of the Boomers had lousy timing as hearing aids back then were pretty awful.  These devices only made sounds louder for the wearer.  While a few people benefited from this simplistic approach to solving hearing difficulties, most did not and hearing aids got a deserved bad reputation.

So bad in fact that after graduating from school, I steered my career towards diagnostics, performing testing of the hearing system for the determination of medical problems such as the location and size of brain tumors and loss of balance problems.

The Digital Breakthrough

Everything about hearing aids changed in the late 1990’s with the breakthrough of digital hearing technology.  In essence, digital hearing aids are miniature computers that dramatically increase the amount of sound processes possible (and available to the wearer) as opposed to the old linear and analog products.  And digital products keep getting better, with several major advancements taking place during the last decade with the last two years seeing some terrific gains.

Today’s digital products are so advanced we don’t even call them hearing “aids” anymore.  Instead we prefer to call these amazing products “hearing technology” as they are smaller than ever with superb sound quality.  Top-of-the-line models have features that Boomers need such as “directionality” for enhancing sound coming to from the front, while tuning down sound coming from behind such as someone might experience at a noisy restaurant or party.  Also, Bluetooth capability enhances the lives of 21st century on-the-go active Americans.

Educate Yourself: Get the Facts about Hearing Care

The myths and misperceptions associated with hearing loss and hearing aids of 30 years ago should be put to rest.  The science of Audiology has come a long way as has hearing technology.  No one needs to suffer all the serious communication issues associated with hearing difficulties … if they would only seek help.

Get the facts!  As the month of May is National Better Hearing Month, I will be providing a Free Luncheon Seminar on Hearing Care on Wednesday May 4th at the Chico Women’s Club.  This informative seminar will answer all of your questions about hearing difficulties and technological solutions.   The seminar if free but advance reservations are required, so call my office at 1 (888) 893-1352 … because hearing is a wonderful gift!

About the writer: Crystal Chalmers, Au.D., is an AudigyCertified™ Doctor of Audiology, the owner of North State Audiological Services in Chico, and a member of Audigy Group, the nation’s largest member-owned association of independent hearing care professionals.

Since 2006, Audigy Group has interviewed over 5,000 of the 18,000 audiologists in the United States, yet has selected only 190 to be members in this elite association. AudigyCertified™ is a trade-mark of Audigy Group, LLC.

To learn more about Dr. Chalmers, her practice, and Audigy Group visit North State Audiological Services.

SIDEBAR:  More baby boomers showing signs of hearing loss

  • More than 55 million Americans have some degree of hearing loss—approximately one in 5 individuals — and this number is expected to increase further by 2030.  Much of that looming surge is a baby-boomer phenomenon.
  • Among Americans ages 46 to 64, about 15 percent already have hearing problems, according to a survey by the Better Hearing Institute.
  • Two out of three people with hearing loss are below retirement age.
  • Sixty percent of people with hearing loss are male.
  • Only 12 percent of physicians today ask patients if they have any hearing problems.
  • Only one in five people who could benefit from hearing aids currently wear them.

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Posted in AudigyCertified, Audiologist, California, Chico, Clinical Audiologist, Crystal Chalmers, Hearing Aids, Hearing Care, Hearing Difficulty, Hearing Health, Hearing Impaired, Hearing Loss, Hearing Technology, Impaired Hearing, Loss of Balance, Noise-induced, North State Audiological Serivces, Signs of Hearing Loss, Treatable Hearing Loss, Uncategorized, vertigo

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Hearing Loss, Dizziness and Balance Disorders in the Elderly

May 28th, 2010

By Neil W. Aiello, Au.D., FAAA, CCC-A
Doctor of Audiology
Cheif Operations Officer
Columbia Basin Hearing Center
1149 N. Edison Street, Suite D
Kennewick, WA 99336
(509) 736-4005
www.columbiabasinhearing.com  

Adults are now living longer.  But with increased longevity comes a corresponding increase in the incidence of hearing loss, dizziness and balance problems.  Each of these conditions are common problems among the senior population.  Some revealing statistics from the National Institute on Aging include: 

  • Approximately one-third of Americans between the ages of 65 and 74 have hearing problems. 
  • Nearly half the people who are 75 or older have hearing loss. 
  • As many as 40% of all adults will experience dizziness severe enough to warrant reporting it to their doctor. 

In fact, according to the National Institutes of Health, over 90 million Americans will experience dizziness or vertigo in their lifetime.  Dizziness or vertigo is the #1 complaint of patients over the age of 70, and is the third most frequent complaint among all patients after headache and back pain.  Approximately 85% of all vertigo and balance problems are due to an inner-ear incident.

Neil Aiello, Au.D., Doctor of Audiology | Columbia Basin Hearing & Balance CenterHearing loss can have many causes including aging of the auditory system, overexposure to loud noises over a period of time, infections, ear wax buildup in the ear canal, heart conditions or stroke, head injuries, tumors, certain medicines and heredity.  Common symptoms of hearing loss include; if you often can hear people talking, but simply have difficulty understanding them; struggling to hear conversations clearly in background noise or in group situations; having difficulty hearing over the telephone or needing to turn the TV volume higher so that others complain.  These Sound Voids ™ are the result of some form of hearing loss, either temporary or permanent, and may result in situations where an individual’s hearing loss does not permit them to detect or understand important sound and speech cues.  Individuals often find that Sound Voids result in tiring, frustrating, and embarrassing situations.

Dizziness is a symptom with a multitude of possible causes.  Determining the underlying cause is one of the biggest challenges for physicians.  The most common causes are related to the inner ear; therefore, referral to an audiologist is highly recommended.  Other causes include central nervous system problem in the brain or brainstem, related heart conditions, medications, as well as infections of the inner-ear or vestibular nerve.  Specificity is the key to finding the source of the problem.  The more specific you can be about when the symptoms began, when they are most likely to occur and exactly what they feel like will help the audiologist or physician develop a more accurate diagnosis.  Be aware that determining the source of dizziness is very complex and difficult to localize.  In fact, many times the exact source of the dizziness is never found.  However, more serious sources of the problem are ruled out.

According to a distinguished expert in the field of dizziness and balance disorders; Doctors of Audiology have an educational and clinical advantage in the identification and diagnosis of many forms of dizziness and vertigo problems.  The high incidence of inner ear symptoms with balance and vertigo disorders, in conjunction with the increasing number of elderly patients that need our expertise is on the rise.  In fact, many insurance companies are seeing the proven benefits and under-utilization of Doctors of Audiology who specialize in dizziness, vertigo and balance disorders.

If you or your loved ones have hearing loss, Sound Voids™, dizziness, vertigo and/or balance problems, seek out your local Doctor of Audiology for the latest in modern professional hearing, dizziness and balance services.  General information on these topics can be found online at www.ColumbiaBasinHearing.com , www.audigygroup.com or www.dizzy.com

Definitions:

Audiologists (noun): are autonomous professionals who identify, assess, and manage disorders of the auditory, balance, and other neural systems. Audiologists provide audiological (hearing) rehabilitation to children and adults across the entire age span. Audiologists select, fit, and dispense amplification systems such as hearing aids and related devices. Audiologists currently hold a Master’s or Doctoral degrees in audiology from an accredited university or professional school.

Sound Void™ (noun):

  1. A moment lacking in clarity in hearing or understanding.
  2. An empty space in one’s life caused by the absence of sound clarity.

Hearing Loss (noun):

  1. Impairment of the sense of hearing.

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Posted in Audigy Group, AudigyCertified, Audiologist, Balance, Clinical Audiologist, Columbia Basin Hearing & Balance Center, Dizziness, Doctor of Audiology, Hearing Aids, Hearing Impaired, Hearing Loss, inner ear, Signs of Hearing Loss, Sound voids, Treatable Hearing Loss, Uncategorized, vertigo, vestibular nerve

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